GENERAL INFORMATION
What is the Home Use Program?
The Home Use Program is a Software Assurance benefit, available as part of Microsoft's volume licensing programs. Through this offering, eligible employees can obtain a copy of Microsoft® Office Enterprise Edition to install and use on a home computer during the term of the Software Assurance coverage. Other Microsoft Office applications are also available through Home Use Program.
What is Software Assurance?
Software Assurance ensures that organizations have access to the latest Microsoft software and provides a range of benefits delivering productivity enhancements, support and tools and training. The Home Use Program is one of the productivity-enhancing benefits of Software Assurance.
What are the features/programs available?
The Home Use Program lets eligible employees obtain a licensed copy of select Microsoft Office desktop programs including Microsoft Office Enterprise (Word, Excel, PowerPoint, Outlook, Access, OneNote, InfoPath, Publisher, Groove), Microsoft Project Standard, and
Microsoft Office Visio Standard, that they are licensed for at work, to install and use on a home computer.
Can I pick and choose applications or is it a comprehensive package?
The Home Use Program version of Microsoft Office Enterprise Edition includes the same applications available to you at work such as Word, Excel, PowerPoint, Outlook, Publisher, Access and InfoPath. Additional Microsoft Office applications are available separately.
Who qualifies to participate in the program?
If you are a licensed user of a qualifying Microsoft Office application, you may order a single copy of the corresponding Home Use Program media to install and use on a home computer. We will notify you in the event that Donaldson's Software Assurance coverage is discontinued.
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ORDERING AND SHIPPING
How do I participate in the program? What do I need to do to order?
Participation is simple. Order the software at Microsoft's Web site: https://hup.microsoft.com/, enter your company e-mail address and authorization code 699F3B6377. After entering this information, a secure link will be e-mailed to the address you specify. Click on the link provided in the email to purchase your license/product key (purchasing back-up media with your order is optional) and then, checkout and download your software.
What is the cost of the Home Use Program software?
You pay $9.95 per application (i.e., Microsoft Office) in the U.S. Prices may vary outside the U.S.
How are payments made? Is there a way to deduct them from my paycheck?
Payments are made by credit card over the secure Web site. Payroll deduction is not an option at this time.
What are the options to ordering?
You can order your Home Use Program software through the Microsoft Web site: https://hup.microsoft.com using authorization code 699F3B6377 and download the software. Once your order has been submitted on the Web site, you will receive a confirmation e-mail containing information about your order, including contact information if you need assistance or have questions.
What information do I need to have ready in order to buy online?
You need to have your authorization code (699F3B6377), complete billing and shipping address (if ordering backup media), your phone number, a work e-mail address where we may contact you about your order, and credit card information.
Is my credit card information secure?
Microsoft uses the Secure Sockets Layer (SSL) and Private Communications Technology (PCT) security standards through secure servers to provide a high level of security for your transaction.
Is my personal information private and secure?
Microsoft is committed to your privacy and security. All personal information collected by the Home Use Program site is stored on protected servers.
Your personal information will only be used to fulfill your order unless you indicate otherwise. Please refer to our Privacy Policy for more information: http://www.microsoft.com/info/privacy.mspx
Can I buy more than one licensed copy of any application?
No. The Home Use Program only permits one order per product.
Will tax be charged on Home Use Program orders?
Yes. The applicable country, state or provincial tax or VAT will be applied to the order. This may include tax on shipping. In some countries you may also have a tax liability for which you will be financially responsible.
Can I buy older versions of Home Use Program licensed software?
No. Only current Office applications can be purchased.
Why can't I order a particular application through the Home Use Program?
The Home Use Program only includes products for which your employer has licenses with active Software Assurance. There are also restrictions for your employer on the number of Home Use Program licenses that may be purchased by employees. Contact your employer's Home Use Program Benefit Administrator if you have additional questions about availability of software through this program.
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SOFTWARE USE
Can my use of applications be monitored by Microsoft or my employer?
Your Home Use Program software cannot be monitored by Microsoft. Your employer can monitor software use only to the extent they monitor your home computer.
When does the program end? What happens if I leave the company?
Your license for Home Use Program software is valid as long as you maintain your current employment and your employer maintains its Software Assurance coverage with Microsoft. If you leave the company, your employer discontinues its Software Assurance coverage, or you are no longer a user of the licensed software as part of your employment, your license terminates and you should discontinue use of the software. Your employer should notify you if any of these conditions apply.
Will there be another fee to upgrade in the future?
Users of Home Use Program software are entitled to the same free downloadable updates as other customers. When new product versions are available, qualified employees can upgrade for a small fee.
Will I need to register the product to make it functional?
Home Use Program software is subject to the same activation requirements as other commercially available Microsoft software.
Can I copy this program for relatives or friends?
No. The Home Use Program entitles each qualified employee to a single license of a qualifying Microsoft software program, to be installed on the employee's home computer. Employees may not make additional copies of the software.
Can I get more than one copy or install the application on multiple computers?
No. The Home Use Program entitles each qualified employee to one license for the covered Microsoft software.
Can the software obtained through the Home Use Program be given away?
No. The software may not be given away. The Home Use Program license extends only to the qualified employee, and may not be given away or sold.
Is the Home Use Program licensed software eligible for other rebate offers?
No. Software purchased through the Microsoft Home Use Program may not be combined with any other promotions.
How new is the version available?
The Home Use Program provides the latest commercially available versions of Microsoft Office software.
Is it a fully-licensed product or is there an expiration date?
There is no specific expiration date to the Home Use Program license. If you leave the company, your employer discontinues its Software Assurance coverage, or you are no longer a user of the licensed software as part of your employment, your license terminates and you should discontinue use of the software. Your employer should notify you if any of these conditions apply.
What will happen to my documents created in older versions of Microsoft Office?
Documents created in older versions of Microsoft Office generally can be opened and used in the current version of Microsoft Office.
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SUPPORT AND MAINTENANCE
What support will be available and at what cost?
Employees purchasing Home Use Program software are entitled to the same support options as other Microsoft customers purchasing software for home use, including free access to resources and newsgroups on the microsoft.com Web site, and pay-per-use e-mail and telephone support. See http://support.microsoft.com/ for details.
Another great starting point for support is the customized product support pages available at http://support.microsoft.com/select/?target=hub. Click on the application for which you're seeking support.
If, after exploring self-support options you still need help, setup and installation support by telephone is provided for software acquired through the Home Use Program. Please refer to the support documentation included with your product for more information.
What warranties are available?
Please see the license agreement associated with your software for the specific warranties, if any. Home Use Program software is subject to the same warranties as the commercially available versions of Microsoft software.
What training is available?
Go to http://office.microsoft.com/en-us/help/FX100485361033.aspx to see a range of free training resources.
Can I call the Microsoft helpdesk if I need help with the installation of the software?
Microsoft provides one support incident for setup and installation with each copy of Home Use Program media. Please refer to the support documentation included with your product for more information.
Do I have to pay again if my computer crashes or is reformatted, or will I be able to reinstall the originally purchased application?
You can reinstall originally purchased software from DVD media if your computer crashes or is reformatted.
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