Request authorization for a product return
Purpose
Use this procedure to submit an e-mail requesting authorization to return items from a specific order.
Menu Path
Use the following steps to access Donaldson DYNAMIC:
• Navigate to the Donaldson DYNAMIC Sign in page
• Enter your username and password, and click Continue
Procedure
1. Follow the steps in
Menu Path to display the
Donaldson Company Store page:
2. On the menu bar, click
to display the
Order Summary search page.
3. Select or enter search criteria in the following fields:
4. To search for orders based on date,
• In the
Start Date box, click
and select the date where the search should begin.
• In the
End Date box, click
and select the date where the search should end.
You may use date ranges as the only search criteria, or in addition to other known parameters.
5. Click
. The results of the search appear at the bottom of the
Order Summary page.
6. In the
Order Number column, click the order number you want to see.
7. In the Order section, click
to display the
Return Request form.
8. In the header section, complete or verify the information in the following fields:
9. In the item section, enter or select information in the following fields:
10. If you need to increase the number of lines in the item table, click
.
11. At the bottom of the page, click the
Comments box and enter any instructions or questions you want to include with your request.
12. After completing the information in the item section, click
to submit your request.
This displays the Request Sent Confirmation page with a message that your request has been submitted and that a customer service representative will be in contact with you soon.
13. Click the
Close 
button to close that window and return to the
Details for Order page.
14. You have submitted your request for a product return authorization. You may now:
• Click
to return to the
Donaldson Company Store page.
• Click
to exit Donaldson DYNAMIC and return to the Donaldson public Web site.
Donaldson Company Store page
